Happy Wednesday, Hospitalogy fam.
Today I’m continuing my series with the Medallion team to break down their value prop for Hospitalogists looking to solve the headache of credentialing and seeking a better solution.
In today’s edition, we’re diving into how Medallion works alongside you as a partner, and not just some random vendor looking to seek some rent off your organization’s bottom line, doing the bare minimum required.
Simply put, Medallion is the gold standard for healthcare organizations looking to grow. They help both scaling provider organizations and health systems with one of the biggest challenges in healthcare: credentialing.
Let’s dive in on what Medallion’s emphasis on a partnership means, and if the message resonates or even if you have questions about your credentialing process, feel free to get in touch with them here!
This essay is a sponsored post in partnership with Medallion. I write these posts for companies with products or missions I believe can provide value-adds for Hospitalogy subscribers, many of whom work with/for hospitals or provider organizations that deal with issues like credentialing on a daily basis. If you’re interested in a sponsored deep dive, please reach out to [email protected]!
Medallion: Credentialing Partners for the Long-Term
If there’s any running theme in this newsletter, it’s a simple axiom: healthcare is human, and healthcare is messy. At the core of our industry is relationship building and trust. This industry dynamic translates 1:1 to the healthcare business world too, and it’s something I want to emphasize about Medallion today.
Reinforcing this theme, Medallion is not just a software provider—they’re a true partner. For hospitals and healthcare systems navigating the often complex and tedious process of provider credentialing, Medallion doesn’t just hand over a tool and wish you luck. Instead, they become an integral part of your team, working alongside you to ensure everything runs smoothly, making you feel included and valued.
As a reminder, Medallion solves the regulatory complexity associated with provider credentialing. They’ve built their tech from the ground up to offer end-to-end services in the credentialing space, including:
- Building a unified, user-friendly provider networking management platform and eliminating manual tasks;
- Handling medical state-by-state licensure;
- Assisting with the payor enrollment process;
- Supporting ongoing credentialing audit reviews and renewals long-term and
- It serves as an extension to your existing credentialing team by providing a dedicated team to solve more nuanced, complex issues that always pop up in healthcare.
Said differently, Medallion is an extension of a provider organization’s existing credentialing team and plugs in to work alongside provider network ops personnel. With the above advantages, Medallion saves administrative hours, helps move along credentialing, and does it better, cheaper, and with fewer headaches than going it alone.
Cue me inserting a niche Space Jam meme about provider credentialing
So with the above value props in mind, here are a few ways Medallion differentiates itself to take a results-oriented, long-term approach to its partnerships rather than thinking about next year’s contract renewal.
Deeper Team Integration: You’re on a team with Medallion (see – the Space Jam reference is deeper than you thought!) They’ve got your back through every step of the game process. They don’t just drop off some software and disappear. Instead, you’ll witness Medallion integrating their team into your operations, offering dedicated individuals to your organization. You’ll be supported by a team of experienced pros who have been deep in the credentialing space for years. Team members include a Client Executive, an Engagement Manager, a Customer Success Manager (CSM), and Product Managers specifically aligned with Credentialing and Enrollment, along with a dedicated Engineering Lead backed by a robust team of over 80 engineers. These aren’t just faceless names you communicate with through ticket systems; these are real people who understand your specific needs and work closely with you to meet them.
Results-Oriented Contracting: Medallion knows its solution works and as a result, its service level agreements (SLAs) cover key KPIs like turnaround times, volumes, data accuracy, cost, availability, and seamless integration with your existing systems. There’s a singular focus on delivering outcomes important to your specific organization and working with you to achieve those results.
Simplifying Boring, Administrative Complexity: Instead of multiple integrations, you get a clean all-in-one dashboard with Medallion, making it easier for you to manage your provider networks without the usual stress and complications. This ease of use translates into material downstream savings, like spending 60% less time on the end-to-end credentialing process. The Medallion platform is flexible and built to grow with your organization, which is top of mind for any growth-oriented provider organization (essentially all of you guys). It’s capable of handling tens of thousands of providers and managing hundreds of thousands of licenses, enrollments, and credentials.
Staying on top of Change: Medallion’s approach is proactive, meaning they don’t wait around for problems to arise—they’re one step ahead to make sure things don’t slip through the cracks and address potential issues before they fester. Adding to this, you’ll be aided by automated alerts from Medallion’s interface, allowing operators better understand these upcoming changes and potential challenges.
Trust in Compliance: Trust is a big deal here, and you won’t experience any compliance headaches. Medallion’s platform is NCQA Certified and SOC 2 Type 2 compliant, with direct integration with CAQH, meaning Medallion is reliable from a security and accuracy standpoint.
Relentless Focus on Clients: Medallion prioritizes user experience, and this fact was evident when talking to their team. Automating repetitive tasks and offering mobile-friendly interactives for providers, makes it easier for your team to manage credentials and get the right documentation from providers (an incredibly difficult task akin to pulling teeth). Beyond easier access for credentialing, Medallion’s user-first emphasis enables healthcare professionals to do their jobs better, which ultimately benefits the patients they serve.
Keeping up with Real-Time Credentialing Changes: There’s nothing outdated or pieced-together about Medallion. Everything they’ve built has been developed in the last four years, ensuring that their platform is modern, integrated, and free from the legacy complications that can drag other systems down.
Wrapping up with Medallion
I hope the above helps folks understand the value prop Medallion offers for its clients – far more than a software solution. They offer a partnership beyond the typical vendor relationship, embedding themselves within your organization to deliver the outcomes that truly matter. Medallion ensures that your credentialing processes are managed with care and expertise. This assurance allows you to focus on what you do best: providing exceptional patient care, while Medallion handles the complexities of credentialing with precision and reliability.
Folks who have worked with Medallion have noted the following positive externalities in their organizations:
- Fewer headaches and saved admin time.
- Higher provider satisfaction and more time for patients.
- Higher credentialing and provider network operator satisfaction, less turnover.
- Boosts to revenue, collections, and cash flow.
For healthcare leaders, streamlining a cumbersome credentialing process is a game-changer. Medallion allows you to shift your focus from managing complex processes to leveraging a platform that delivers real financial and operational benefits, ultimately freeing up resources to improve patient care, outcomes, and margins.